About Me

I’m a people-first Senior Product Leader with 10+ years of experience driving successful teams and digital initiatives

Recent products I've led end to end

These in house native iOS applications were built by teams I've led from 2023-2025. By understanding the customer, collaborating heavily with UX, Eng, End Users and Stakeholders, we were able to deliver applications that not only are beloved but have a 98% adoption rate.

Starbucks - Play Caller iOS

Led from zero to one

Play Caller digitized the Daily Coverage Report, reducing Store Manager burden and empowering Shift Supervisors to take the lead when call-offs and schedule changes happen. The app provided data-driven guidance on staffing and labor demand, helping SSVs quickly adjust coverage in real time as schedule changes happen. It also enabled seamless shift-to-shift communication so all partners stayed in the loop, reduced paper waste by retiring a legacy paper tool, and introduced a real-time refresh feature so when baristas picked up shifts in Shift Marketplace, both SSVs and Managers had immediate visibility into updated schedules.

Starbucks - Play Builder iOS

Led majority of the features in production

Play Builder optimized deployment planning by recommending where partners (baristas) should be placed throughout the day based on labor demand. Backed by an ML-powered data model, it forecasted needs using sales patterns, seasonal events, anniversaries, and holidays. This proactive guidance improved coverage, ensured stores were properly staffed for peaks, and drove significant productivity gains — saving Store Managers an average of 5 hours per week in planning and resulting in 2.84M hours redeployed annually across 10,940 stores, equating to $85.27M in labor savings.

Summary

I’m a people-first product leader with 10+ years of experience driving digital initiatives, scaling products, and leading cross-functional teams from concept to hyper-growth. Skilled in Scrum, research, and strategy, I focus on asking the right questions, building empowered teams, and delivering customer-centered solutions. My expertise spans product vision and growth leadership, UX research, and team development—always with an emphasis on sustainable impact and high-quality execution.

Experience

Sr. Product Manager

Hays Consulting (Nordstrom)

August 2025 — Present

• Leading enterprise-wide Workforce Management migration, modernizing scheduling, timekeeping, and labor forecasting for all store formats (Rack, SC/DC, Restaurants).

• Defined product strategy, roadmap, and MVP scope to enhance the employee and manager experience.

• Partnering across HR, Payroll, and Operations to ensure compliance, mitigate risks, and minimize disruption during rollout.

Product Manager

Starbucks Coffee Company

May 2018-May 2025

• Playbuilder App: ML-powered deployment planning tool that recommends barista placement based on sales forecasts, seasonal trends, and events. Saved 2.84M hours annually (~$85.27M).

• Play Caller App: Digitized Daily Coverage Report, reducing Store Manager burden, enabling Shift Supervisors to lead call-offs, and improving shift-to-shift communication. Retired a legacy paper tool, saving $2.95M annually and eliminating 6M printed pages (~$700K).

• Several other products led:

  • UberEats in all Starbucks Reserve Locations in US

  • PlayerLync also known as Starbucks Resources on the ipad

  • Meta (Facebook) Workplace for Store Managers and above

  • Developed and maintained StarbucksReserve.com

Product Manager

Unify Consulting

2018-2019

• Launched AR mobile apps for Starbucks flagship locations, boosting customer engagement.

• Reduced site downtime 15% by managing development for StarbucksReserve.com and Princi.com.

• Standardized global release process across 12+ mobile and web apps.

Sr. Technical Program Manager

Slalom Consulting

2017-2018

• Designed and launched T-Mobile’s Enterprise IT Training program, improving system adoption rates by 20%.

• Led UAT and deployment of Microsoft SharePoint and CMS solutions across the enterprise.

Program Manager

Capgemini

2016-2017

• Accelerated Microsoft enterprise licensing negotiations with custom pricing tools.

• Improved compliance, reducing global licensing risks, and optimized partner issue resolution with 98% satisfaction.

🛠️ Skills

Product Management | Workforce Management | Agile/Scrum (CSM) | AI/ML | UX Research & Design | Data Analytics | Mobile & Web Apps | SaaS | Change Management | Stakeholder Alignment

🎓 Education

University of Puget Sound 2013— B.A., Business (Economics, Religion)