• Managed internal retail partner iOS applications, improving productivity and user experience by collaborating with stakeholders and enhancing product lifecycle management tools.

•  Led the full product lifecycle of Play Caller and Playbuilder, from strategy to continuous improvement, contributing to the initiatives to reduce customer wait times by 30 seconds. 

• Released the Playbuilder mobile app, saving Store Managers (SMs) 5 hours per week in deployment planning, resulting in 2.84M hours redeployed annually across 10,940 stores, equating to $85.27M in labor savings. 

• Additionally, digitized the Daily Coverage Report (Play Caller App), saving Store Managers 9 hours per store annually across 10,940 stores, for an additional $2.95M. In total, these efforts contributed to $88.23M in annual labor savings.

• Led UX research teams to conduct comprehensive employee and market research, identifying key customer needs and shaping product strategy. This resulted in significant improvements in employee promoter scores and sentiment, particularly in areas such as "having the right tools to do my job" and "feeling heard and valued through feedback."

• In the last 4 years, launched and managed three retail native applications, achieving 98% adoption and saving 6M pages annually, equating to ~$700K in printing costs, and completely retiring two paper-based tools.

• Developed and launched an Enterprise IT Training (EIT) program for T-Mobile’s Digital Transformation, improving employee technical proficiency by 20% and enhancing system adoption rates.

• Designed comprehensive organization-wide training needs assessments, identifying key skills gaps and which led to an increase in targeted training effectiveness.

• Oversaw SharePoint administration and User Acceptance Testing (UAT) for Training domains.

• Managed installation of Microsoft SharePoint and CMS for multiple T-Mobile organizations.

• Microsoft - Business Desk Solutions Group (08/2017 - 11/2017):

  • Led a team of 9 to ensure adherence to Microsoft Volume Licensing policies globally, minimizing compliance risks and improving operational consistency.

  • Developed custom Enterprise Agreement price sheets for complex deals, facilitating smoother contract negotiations and enhancing clarity for stakeholders.

• Microsoft - Strategic Enterprise Services IT (Voice and Video) (04/2017 - 11/2017):

  • Provided expert consultation for SESIT Voice, Video, and Conferencing initiatives, improving system reliability and cross-team communication.

  • Served as Scrum Master, optimizing team workflows and improving service health through backlog refinement.

• Microsoft - Small and Mid-market Solutions & Partners - Customer and Partner Experience (05/2016 - 04/2017):

  • Managed and resolved 200+ monthly intake inquiries, addressing partner and customer issues efficiently.

  •  Created targeted communications for Corporate Leads and Stakeholders, ensuring alignment on licensing policy updates.

  •  Facilitated onboarding for internal teams, producing monthly Scorecard Reports to provide insights into partner performance.

University of Puget Sound - Tacoma, WA

 September 2008 - May 2013

Bachelors of Arts:  Major Business and Economics Business and Leadership Student

Minor in Economics and Religion

Special Focus on Corporate Finance, Law and Ethics, Financial and Managerial Accounting. 

Executive Sponsors and Starbucks CEO Laxman Narasimhan with Women's Impact Network (WIN) National Board Leaders after closing Women's History Month 2024

Fireside Chat with Starbucks CEO Laxman Narasimhan and the Authors of Career Forward, Grace Puma and Christiana Smith Shi

Partner Network Leaders welcoming new Licensed Store leaders 

Play Caller POC Showcase during Techtoberfest 2023